We ship throughout the US and also internationally

Orders take on average 3-7 business days.

Let Us Take the Hassle Out of Returns - Receive a Shipping Label by Email

At JP Hair Empire, we understand the importance of customer satisfaction and strive to provide a seamless return process for our valued customers. Our return policy is designed to ensure that you have a hassle-free experience if you need to return a product. Please read the following guidelines carefully to understand the eligibility criteria and process for returning a product.

1. Eligibility for Returns:

You may be eligible for a return if you meet the following criteria:

• The product is defective or damaged upon arrival.
• The wrong product was shipped.
• The product does not match the description on our website.

2. Return Process:

If you believe you are eligible for a return, please follow these steps:

• Contact our customer support team within 7 days of receiving the product.
• Provide detailed information about the issue, including supporting evidence such as photographs.
• Our customer support team will review your request and determine if a return is warranted.
• If approved, we will provide instructions on how to return the product.
• Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria.
• If the product is deemed eligible for a return, we will process the refund within 7 business days.

3. Non-Returnable Items:

While we strive to provide the best customer experience possible, there are certain items that are non-returnable. These include:

• Products that have been used, altered, or damaged by the customer.
• Products that have been tampered with or modified in any way.
• Products that have been worn or had their tags removed.

4. Shipping Costs:

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Contact Us:

If you have any questions or concerns regarding our return policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with our products.

Disclaimer: This return policy is subject to change without prior notice. Please refer to the most recent version on our website for the latest information.