Refund Policy

At JP Hair Empire, we understand that customer satisfaction is of utmost importance. We strive to provide high-quality hair extensions and wigs that meet our customers' expectations. However, we also recognize that there may be instances where a refund is necessary. This refund policy outlines the conditions under which refunds can be requested.

1. Eligibility for Refunds:

Customers may be eligible for a refund if they meet the following criteria:

  • The product is defective or damaged upon arrival.
  • The wrong product was shipped.
  • The product does not match the description on our website.

2. Refund Process:

If you believe you are eligible for a refund, please follow these steps:

  • Contact our customer support team within 7 days of receiving the product.
  • Provide detailed information about the issue, including supporting evidence such as photographs.
  • Our customer support team will review your request and determine if a refund is warranted.
  • If approved, we will provide instructions on how to return the product.
  • Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria.
  • If the product is deemed eligible for a refund, we will process the refund within 7 business days.

3. Non-Refundable Items:

While we strive to provide the best customer experience possible, there are certain items that are non-refundable. These include:

  • Products that have been used, altered, or damaged by the customer.
  • Products that have been tampered with or modified in any way.
  • Products that have been worn or had their tags removed.

4. Shipping Costs:

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Contact Us:

If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with our products.

Disclaimer: This refund policy is subject to change without prior notice. Please refer to the most recent version on our website for the latest information.