Shipping Policy
At JP Hair Empire, we understand the importance of a seamless and efficient shipping process when it comes to delivering our high-quality hair extensions and wigs to our valued customers. Our shipping policy is designed to ensure that your order is processed and delivered in a timely manner, while also prioritizing the safety and security of your package.
Processing Time: Once you have successfully placed an order on our website, our dedicated team works diligently to process and prepare your items for shipment. Our processing time typically takes 1-2 business days, during which we carefully inspect and package your products to ensure they meet our high standards of quality.
Shipping Methods: We offer a variety of shipping methods to cater to your specific needs and location. Our trusted shipping partners include reputable carriers such as FedEx, UPS, and DHL. The available shipping options will be displayed at checkout, allowing you to choose the most suitable method for your order.
Shipping Time: The shipping time will vary depending on your location and the selected shipping method. As a general guideline, domestic orders within the United States typically arrive within 3-5 business days, while international orders may take 7-14 business days to reach their destination. Please note that these are estimated delivery times and actual delivery may vary due to unforeseen circumstances or customs clearance procedures.
Shipping Costs: We strive to offer competitive shipping rates to our customers. The shipping cost for your order will be calculated based on the weight, dimensions, and destination of your package. You can view the shipping cost at checkout before finalizing your purchase.
Order Tracking: Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your package and estimate its expected delivery date. You can easily track your order by entering the tracking number on our website or the carrier's website.
Shipping Restrictions: While we strive to provide worldwide shipping, there may be certain restrictions and limitations imposed by customs authorities or shipping carriers. It is important to familiarize yourself with any import regulations or restrictions that may apply to your country before placing an order. We are not responsible for any customs fees, duties, or taxes that may be incurred upon delivery.
Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work closely with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.
At JP Hair Empire, we are committed to providing exceptional customer service and ensuring a smooth shipping experience. If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our friendly customer support team.